Care services, explained step by step
No jargon, no long manuals. Here is exactly what you get, what happens on every visit, and how each tool helps you — written for care workers, not tech experts.
Nervous about technology? You only need three buttons.
Check in
Tap when you arrive. Time and visit are recorded for you.
Record
Press and talk. The app writes your note — you can fix any word.
Check out
Tap when you leave. Your visit is done and saved.
Everything else is optional. Every screen has a “How it works” button, and free training plus a practice (simulation) workspace come with every plan.
Home care visits: what happens, step by step
For home care aides, home health aides, personal care attendants and respite workers.
- 1
Open the app and see today’s visits
Your list shows each client, the time, the address and how to get in (door code, key safe, parking). No paperwork to carry.
- 2
Tap “Check in” when you arrive
One tap records the time and your location. It gives your agency the visit evidence it needs for Electronic Visit Verification (EVV) and keeps you safe when you work alone.
- 3
Read what this person needs today
The care plan is shown in short, simple sentences: personal care, meals, medicines, mobility, what they like and what to watch for.
- 4
Give medicines and tick them off
The medication list tells you what is due. Tap Given, Refused or Not available. Nothing to remember, nothing to write.
- 5
Press Record and just talk
Say what you did and how the person was. The app types it up for you, keeps the voice clip, and you can fix any word before saving.
- 6
Something not right? Tell us in one tap
Report a fall, a worry or a missed visit. Your manager is alerted straight away, so you are never left on your own with a problem.
- 7
Tap “Check out” and you’re done
The visit closes with the time recorded. Your manager sees it live and families who have permission get a short, kind update.
Respite care (short breaks for family caregivers)
- 1
Before the stay
The family shares routines, likes, medicines and emergency contacts once — the app turns it into a one-page profile.
- 2
During the stay
You use exactly the same buttons as a home visit: check in, record, medicines, report a concern.
- 3
At hand-back
A short summary of the stay is ready for the family caregiver, so they know how their loved one was.
Supported Living & Independent Living Services
Who it is for
Adults with intellectual and developmental disabilities, autism, physical disabilities or mental health needs who want to live as independently as possible.
Also called in the US
- Supported living / supported housing
- Individual Supported Living (ISL)
- IDD group homes & host homes
- Permanent supportive housing services
How it is usually funded
Mostly Medicaid Home and Community-Based Services (HCBS) waivers, state developmental disability agencies, and the federal HCBS Settings Rule.
How it works, step by step
- 1
Get to know the person
A full assessment with the person and the people who matter to them: goals, strengths and the support they want.
- 2
Write a person-centered plan
Their goals become a simple Person-Centered Service Plan (PCSP), with an Easy Read version they can understand.
- 3
Build everyday skills
Cooking, budgeting, travel, keeping a home, community activities — each one tracked step by step.
- 4
Record progress every day
Staff press Record and talk. Progress toward each goal is logged automatically.
- 5
Review together
Regular reviews show what has improved and what to try next — evidence ready for waiver case managers.
The tools that help — and how
Independence Tracker
Shows each life skill moving from “with help” to “on my own”.
Care Plan Templates
Ready-made person-centered plans you fill in, not write from scratch.
Easy Read
Turns plans and letters into simple words and pictures.
IDD & Autism Toolkit
Communication passports, sensory needs and routines in one place.
Key Worker AI
Prepares goal reviews and key-worker sessions for you.
Assisted Living & HCBS
Checks you against HCBS Settings Rule expectations.
Home Care, Personal Care & Respite
Who it is for
Older adults and people with disabilities who want to stay safely in their own homes, and family caregivers who need a break.
Also called in the US
- Non-medical home care (personal care & companion)
- Medicaid personal care / PCA services
- Home health aide services
- In-home and overnight respite
How it is usually funded
Private pay, long-term care insurance, Medicaid personal care and HCBS waivers, VA home care programs, and Medicare for certified home health.
How it works, step by step
- 1
Assess at home
What help is needed with bathing, dressing, meals, medicines, mobility and company.
- 2
Agree the visit plan
Visit times, tasks and preferences are agreed with the client and family.
- 3
Deliver each visit
Aides check in, follow the plan, give medicines, record by voice and check out.
- 4
Keep families informed
Families with permission see visits happen and receive short updates.
- 5
Spot changes early
Missed visits, falls and changes in health are flagged to the office straight away.
The tools that help — and how
Homecare & Domiciliary
Visit list, check in / check out, home access notes and lone-worker safety.
One-Tap Care Notes
Press Record, speak, and the note is typed for you.
Medication (eMAR)
Shows what is due and records every dose in one tap.
Offline Care Capture
Keeps working with no signal and syncs later.
Family Portal
Gives families peace of mind with live, permission-based updates.
Workforce & Scheduling
Builds the visit schedule and covers gaps.
Youth, Foster Care & Family Services
Who it is for
Children and young people in care, young people moving toward adulthood, and families who need support to stay together.
Also called in the US
- Foster care & therapeutic foster care
- Group homes & Qualified Residential Treatment Programs (QRTP)
- Transitional / independent living for youth 16–21
- Family preservation & prevention services
How it is usually funded
State and county child welfare agencies, Title IV-E, the Family First Prevention Services Act, and the Chafee program for transition-age youth.
How it works, step by step
- 1
Understand the young person
History, strengths, relationships and what matters to them — gathered once, shared safely.
- 2
Plan with them and their family
Goals for wellbeing, education, health and independence, written with the young person.
- 3
Support daily and record kindly
Staff log moods, achievements and worries by voice — in respectful, child-centered language.
- 4
Keep them safe
Concerns go straight to the safeguarding lead with mandated-reporter prompts.
- 5
Prepare for adulthood
A step-by-step transition plan: money, housing, jobs, health and life skills.
The tools that help — and how
Transition to Adulthood
Plans each step toward independent living for youth 16–21.
Child Outcomes
Shows progress in education, health and wellbeing over time.
Safeguarding
Records concerns and guides staff through reporting duties.
Emotional Care Hub
Tools for feelings, calm and connection — not just tasks.
Family Connection Hub
Keeps families and young people in touch safely.
Placement Matching
Helps find the right home for each young person.
Behavioral Health, Complex Care & Crisis Prevention
Who it is for
People with serious mental illness, behaviors that challenge, complex physical or neurological needs, or substance use recovery needs.
Also called in the US
- Community mental health services
- Positive behavior support & ABA-informed care
- Crisis prevention and stabilization (988-connected)
- Complex care for IDD, brain injury and dual diagnosis
How it is usually funded
Medicaid behavioral health and HCBS waivers, Certified Community Behavioral Health Clinics (CCBHC), state behavioral health agencies, and commercial insurers.
How it works, step by step
- 1
Understand the behavior
Record what happened before, during and after — the app spots patterns for you.
- 2
Write a behavior support plan
Clear, proactive steps staff can follow, with the least restrictive approach first.
- 3
Catch warning signs early
Early signals and risk alerts flag rising risk before it becomes a crisis.
- 4
Respond safely
If a crisis happens, staff follow the plan and log it in one tap; managers are alerted.
- 5
Learn and adjust
After each event, the plan is reviewed so the next one is less likely.
The tools that help — and how
Behavior Support (PBS)
Builds behavior support plans and tracks what works.
Mental Health Toolkit
Recovery goals, safety plans and wellbeing check-ins.
Early Signals
Warns you when someone’s risk is starting to rise.
Complex Needs & Neuro-Rehab
Keeps complex clinical routines in one safe record.
Capacity, Consent & Advance Directives
Records consent and decisions the right way.
Substance Misuse & Recovery
Supports recovery plans and relapse prevention.
See it with your own team
We will walk your care workers through a real visit in a safe practice workspace — no risk, no real data.